This Privacy Policy explains how ph511 collects, uses, stores, discloses, and protects the personal information of players and visitors. ph511 is committed to handling your personal data with care, transparency, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
ph511 collects registration information (name, date of birth, email), KYC identity documents, financial transaction records, device and session data, and communications you initiate with our support team. We collect only what is necessary to operate the platform lawfully and safely.
Your personal data is used to operate your ph511 account, process deposits and withdrawals, verify your identity through KYC, comply with anti-money laundering obligations, deliver customer support, prevent fraud, and improve platform performance. We do not sell your data to third parties.
ph511 applies SSL/TLS encryption to all data in transit, stores personal data in access-controlled environments, restricts internal data access to authorized personnel only, and conducts regular security reviews. We implement technical and organizational measures proportionate to the sensitivity of the data held.
ph511 shares personal data only with service providers necessary to operate the platform — game suppliers, payment processors, KYC verification services, and fraud detection providers — all bound by data processing agreements. We also disclose data to regulatory or law enforcement authorities when legally required to do so.
Under the Data Privacy Act of 2012, you have the right to access, correct, object to processing, erase, and port your personal data. You may exercise any of these rights by contacting ph511's designated Data Protection Officer. ph511 will respond to data subject requests within the statutory timeframes.
ph511 retains personal data for as long as required to fulfill the purposes for which it was collected and to comply with applicable legal obligations — including AML record-keeping requirements under Philippine law. Account data is retained for a minimum of five years following account closure unless a longer period is required by law.
1.1 This Privacy Policy ("Policy") describes how ph511 ("ph511," "we," "us," or "our"), the operator of the online gaming platform available at ph511.co, collects, processes, stores, shares, and protects personal information relating to individuals who access or use the ph511 platform ("you," "your," or "Data Subject").
1.2 This Policy applies to all personal data processed in connection with: the ph511 website and platform at ph511.co; all services offered through ph511, including games, promotions, and the cashier function; and all communications between ph511 and its players, registered account holders, and prospective registrants.
1.3 ph511 is committed to processing personal data in a manner consistent with the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), the issuances of the National Privacy Commission ("NPC") of the Philippines, and all other applicable Philippine data protection legislation.
1.4 By registering an account on ph511 or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data in the manner described herein, to the extent that consent is the applicable legal basis for such processing.
ph511 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to operate the platform, fulfill legal obligations, and provide you with the services you have requested.
2.1 For the purposes of the Data Privacy Act of 2012, ph511 acts as the Personal Information Controller ("PIC") in respect of the personal data collected from players and visitors to the ph511 platform.
2.2 ph511 has designated a Data Protection Officer ("DPO") responsible for overseeing data protection compliance and serving as the primary point of contact for data subject inquiries and requests. Contact details for the ph511 DPO are provided in Section 15 of this Policy.
2.3 In circumstances where ph511 processes personal data on behalf of a third-party controller — such as when sharing data with game providers for dispute resolution — ph511 acts as a Personal Information Processor ("PIP") with respect to such processing, and the relevant third party is the PIC for that limited processing activity.
3.1 ph511 collects the following categories of personal data in connection with account registration, platform use, and legal compliance obligations:
3.2 ph511 does not collect or process special categories of personal data (such as health information, political opinions, or biometric data) except where strictly required by applicable law, and only with explicit consent or a lawful basis where consent is not required.
4.1 ph511 collects personal data through the following means:
4.2 ph511 does not collect personal data from third-party data brokers or purchase data sets containing personal information of individuals who have not directly interacted with ph511.
5.1 ph511 processes personal data for the following purposes. Each purpose is accompanied by the applicable legal basis under the Data Privacy Act of 2012:
5.2 Where ph511 relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent may affect your ability to use certain features of ph511 that depend on that processing.
6.1 ph511 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. ph511 shares personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:
6.2 Before engaging any third-party processor, ph511 conducts due diligence on their data protection practices and enters into written data processing agreements mandating compliance with RA 10173 and applicable data protection standards.
7.1 Some of ph511's service providers and technology partners are located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, ph511 implements appropriate safeguards — including contractual clauses approved by the NPC or equivalent standard contractual protections — to ensure your data remains protected to the standards required by RA 10173.
7.2 ph511 does not transfer personal data internationally beyond what is strictly necessary to operate the platform, and all international transfers are conducted in compliance with NPC regulations governing cross-border data flows.
Game providers and payment processors serving Filipino players on ph511 may be based in jurisdictions including Hong Kong, Malta, Gibraltar, or the Isle of Man. All such transfers are governed by data processing agreements incorporating standard contractual protections. Your data protection rights under Philippine law are maintained regardless of where your data is processed.
8.1 ph511 retains personal data for the period necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods established in accordance with applicable legal obligations:
8.2 Upon expiry of the applicable retention period, ph511 will securely destroy, delete, or anonymize personal data in accordance with its internal data disposal procedures. Anonymized data from which individuals cannot be identified may be retained indefinitely for analytical purposes.
9.1 ph511 uses cookies and similar tracking technologies on its platform to enable core platform functionality, remember user preferences, maintain session security, and gather analytical data to improve platform performance. The following categories of cookies are used:
9.2 ph511 does not use third-party advertising cookies or behavioral profiling cookies for the purpose of serving targeted advertising on behalf of external advertisers.
9.3 Most browsers allow you to control cookie settings through their preferences or settings menu. Disabling strictly necessary cookies may impair your ability to access and use ph511 as certain platform functions depend on them. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.
10.1 ph511 implements technical and organizational security measures appropriate to the nature and sensitivity of the personal data it holds. These measures include:
10.2 In the event of a personal data breach that is likely to result in harm to affected individuals, ph511 will notify the National Privacy Commission and affected data subjects in accordance with the breach notification requirements of RA 10173 and NPC Circular No. 16-03 (or any successor regulation).
10.3 While ph511 takes reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. ph511 encourages players to use strong, unique passwords and to enable two-factor authentication to supplement the platform's security measures.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph511. You may exercise any of these rights by contacting ph511's Data Protection Officer using the contact details in Section 15:
Request a copy of the personal data ph511 holds about you, together with information about how it is being processed. ph511 will respond within the statutory timeframe under RA 10173.
Request that inaccurate, incomplete, or outdated personal data held about you be corrected. Where correction is made, ph511 will notify relevant third parties where appropriate.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ph511's legal retention obligations under AMLA and other applicable law.
Object to the processing of your personal data for specific purposes — including direct marketing — where ph511 relies on legitimate interests as the legal basis. ph511 will cease such processing unless it can demonstrate compelling legitimate grounds.
Request that your personal data be provided to you in a structured, commonly used, machine-readable format where technically feasible and where processing is carried out by automated means.
Lodge a complaint with the National Privacy Commission of the Philippines if you believe that ph511 has processed your personal data in violation of RA 10173 or this Policy. You may also contact ph511's DPO in the first instance to seek resolution.
11.2 ph511 will acknowledge all data subject requests within ten (10) business days of receipt and will endeavor to fulfil the request within thirty (30) calendar days. Complex or high-volume requests may require additional time, in which case ph511 will notify you of the extended timeframe.
12.1 ph511 is an online gaming platform operated exclusively for adults aged 21 years and above in accordance with PAGCOR's age restriction guidelines. ph511 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
12.2 If ph511 becomes aware that a person under 21 has registered an account or provided personal data to ph511, the account will be closed immediately, any deposited funds returned to the originating payment method, and all personal data associated with the account deleted or anonymized promptly.
12.3 If you believe that a person under 21 has provided personal data to ph511, please contact the ph511 DPO immediately using the contact details in Section 15.
13.1 ph511 may send you marketing communications — including information about promotions, bonuses, new game launches, and platform updates — by email or, where you have provided it, by SMS. Marketing communications will only be sent where you have provided express consent at registration or through your account communication preferences.
13.2 You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your ph511 account settings, or by contacting ph511 support via live chat or at the email address in Section 15. Withdrawal of consent to marketing communications does not affect the legal basis for other communications necessary for account management and service delivery.
13.3 Transactional communications — including deposit confirmations, withdrawal notifications, account security alerts, and responses to support inquiries — are not marketing communications and will be sent regardless of your marketing preference settings. These communications are necessary for the operation of your ph511 account.
14.1 ph511 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or ph511's data processing practices. Material changes to this Policy will be communicated to registered players by email to the address on file, or through a prominent notice on the ph511 platform, at least seven (7) days prior to the effective date of the change where reasonably practicable.
14.2 The current version of this Policy, including the effective date and last updated date, is always accessible at ph511.co/privacy-policy. Players are encouraged to review this page periodically to stay informed of any updates.
14.3 Your continued use of ph511 following the effective date of any amendment constitutes your acknowledgment of the revised Policy. If you do not agree to the revised Policy, you must cease using ph511 and may close your account by contacting customer support.
15.1 ph511 has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and with the Data Privacy Act of 2012. The ph511 DPO serves as the primary contact for all data subject requests, privacy inquiries, and data protection complaints.
15.2 To exercise your data subject rights, raise a privacy concern, or make a formal data protection complaint, please contact the ph511 DPO through the following channels:
For all data privacy inquiries, data subject requests, and formal complaints regarding ph511's personal data processing practices, contact the ph511 DPO at [email protected] with the subject line "Data Privacy Request — [Your Request Type]." ph511's 24/7 live chat support is also available for general privacy questions, though formal data subject requests should be submitted in writing by email to ensure proper handling and documentation.
15.3 If your concern is not resolved to your satisfaction through ph511's internal process, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website at privacy.gov.ph.
ph511 handles your personal data with the care it deserves — SSL encryption, strict access controls, and full compliance with the Philippine Data Privacy Act. Sign in and enjoy live casino, slots, bingo, and esports betting, knowing your information is in safe hands.